We are committed to protecting your privacy and safeguarding your personal information. “Personal Information” includes:

• Name, address, email, phone number
• Age and gender
• Health information, medical records, history
• Biometric data
• Any other information required to provide lab services
• You may choose how much information to share, except for mandatory fields needed to conduct lab tests.

We collect information to provide a customized and secure experience.

Information You Provide

• Contact and identity information
• Medical information required to perform tests
• Prescriptions or reports uploaded through the app

Information Collected Automatically

• IP address, browser type, device details
• Location data (with permission)
• Cookies to improve performance
• Usage data, such as pages visited

Electronic Correspondence

Emails or electronic communication shared with us may be stored for record or service purposes.

• Provide and improve services
• Process medical tests and create lab reports
• Communicate offers, updates, alerts
• Customize experience
• Support research using anonymized data
• Enforce Terms of Use

• Physicians and authorized healthcare professionals
• Insurance companies and hospitals for billing
• Government authorities when legally required
• Other labs/medical institutions for research
• Business partners for service improvements
• Affiliates, subsidiaries, or merger/acquisition partners

Information posted in public areas of the Website/App may be visible to others.

You may review or update your personal information anytime by logging into your account. We will verify your identity before making changes. Information is retained as required by law or for service purposes.